Technical Support For Customers

We're providing Best-in-class support for web hosting and all other services. All registered users have access to our Support Ticket System, which connects customers to our 24x7 Live Support Desk.

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Service Level Agreement

Service Level Agreement is the non-legal agreement between TechBongo Solutions and its Customers, which ensures that our Clients receive Quality Support within reasonable Timeline. Customers can assign three types of priority to a ticket to attract attention of Support Desk - High Priority, Medium Priority and Low Priority. While raising a ticket for Sales or Support desk, make sure you choose the priority of the ticket correctly. For non-urgent or non-severe problem, if a ticket is raised with High Priority, Support desk reserves the right to reduce the priority of the ticket without explaination. Definition of each Priority in terms of Timeline is given below.

High Priority Tickets

Maximum response time for High Priority tickets is 3 hours. Although a resolution for the actual problem may be delivered even after 3 hours. Response from the help desk may stand for even a "Work In Progress" notification also.

Medium Priority Tickets

Maximum response time for Medium Priority tickets is 24 hours. Although a resolution for the actual problem may be delivered even after 24 hours. Response from the help desk may stand for even a "Work In Progress" notification also.

Low Priority Tickets

Maximum response time for Low Priority tickets is 48 hours. Although a resolution for the actual problem may be delivered even after 48 hours. Response from the help desk may stand for even a "Work In Progress" notification also.

 

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